Does paying with PRESTO feel like getting a root canal?

We’re a couple of User Experience folks from Ottawa who take the bus.

We think PRESTO can do better. Because paying shouldn’t be painful. Our intent is not in the least bit malicious. In fact, we think Presto has tremendous potential, but that a number of major user experience issues are getting in the way of reaching it. Our goal is to light-heartedly analyze some of these issues and make constructive suggestions for how they might be improved.