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Five ways to make us like Presto

Awesome post by Apartment 613 on five things they think Presto and OC Transpo could do to make us like our Presto Cards.

“In the end it boils down to this: As transit users, we’d like a single point of contact where we can obtain information easily and have issues resolved promptly. We’d like to be able to buy our fare cards close to where we live and work and use transit.
The way we get around our city is important to all of us, so we’d like to be treated like who we are: the citizens who support the system with our fares and taxes.
Why is that too much to ask?”

Read the full story.

What’s your PrestoPain story?

We’re interested in hearing your stories. The Presto card service has been a major source of frustration for many of its users.

As citizens of Ottawa, Toronto, Hamilton, Brampton, Burlington, Durham and Oakville, we have not only the right but the obligation to hold the government accountable for the quality of the design of its services. Presto was supposed to be “customer centric.” We think using Presto feels like getting a root canal. And we want to make it better.

Please share your stories and comments below. Scroll down to “Talk With Us”.